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Discussion Starter #1
Hi all

I have the 2014 HERO, the basic entry level camera. It is on firmware version 1.09 and has been for a while. Before I "upgraded" to that, the camera was always recognised by my Windows 10 and 7 laptops as a GoPro. Quik and Studio would import media and all was good.

Now the laptops don't see the camera, just charge it. I have to remove the SD card and insert it into the laptops - Quik recognises it and does the importing as usual.

I've spoken to GoPro customer support and they can't help. Is there an older version of FW available? Or a more simple fix? Some new drivers? Any advice would be most welcome.

Thanks for reading!
 

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Discussion Starter #3
Yes it the cheapest model available, or was when it was released.
1.09 is the cause of the problems to my knowledge.
I have tried updating using the file you linked to, as per the advice of GoPro support. They also advised me to delete the USB controllers and reinstall, and that didn't help either.
 
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