Had a similar problem. Bought my first GoPro, the Hero 11 Black. Many years old Windows 10 PC. Couldn't see the videos on my computer, but my iPhone had no problem. Had to buy a software patch at the Microsoft store for $0.99, and that solved the problem of being able to see it on the old PC. Next, Hero 11 Black only shoots in H265. Period. Owners of older GoPros - the Hero 11 is not the same as the Hero 10! I have researched this. I also faced the problem of having older Adobe video software. It can't read H265! I found the free Handbrake program online to convert H265 to H264. The good news is, it works, and a lot of devices can't read H265 yet, anyway. I can now edit H264, 4K 60 FPS clips in Premiere Pro! The bad news is the extra step costs rendering time.
BTW, when I called and wrote to GoPro, each agent told me that the FPS on the Hero 11 is a true 30 or 60 FPS (like my iPhone). Not true, fortunately for me. GoPro Hero 11 shoots at 29.97 FPS, and 59.94 FPS respectively, which allows me to synch with my older HD cameras and camcorders.
My GoPro Hero 11 Black shoots awesome sharp and clear videos, for which I am finding some new and interesting uses.
BTW, when I called and wrote to GoPro, each agent told me that the FPS on the Hero 11 is a true 30 or 60 FPS (like my iPhone). Not true, fortunately for me. GoPro Hero 11 shoots at 29.97 FPS, and 59.94 FPS respectively, which allows me to synch with my older HD cameras and camcorders.
My GoPro Hero 11 Black shoots awesome sharp and clear videos, for which I am finding some new and interesting uses.