Discussion Starter · #1 ·
Hope GoPro associates will be reading this. They really need to improve on the ancient replacement process - at least in Germany. The relatively easy task to replace a broken device ('no questions asked') now takes weeks to go through. Not yet blaming the local company used for the business process outsourcing. The steps to start the claim, fill the form, pay the fee and receive replacement are cumbersome, time consuming and in my case lead to severe dissatisfaction. With this experience, I'd never extend my subscription beyond the initial term. I am happy to discuss more details 1:1 with their customer support, although assumption is that I am not the first customer to have this experience.