[Ebenezaar]

Hope GoPro associates will be reading this. They really need to improve on the ancient replacement process - at least in Germany. The relatively easy task to replace a broken device ('no questions asked') now takes weeks to go through. Not yet blaming the local company used for the business process outsourcing. The steps to start the claim, fill the form, pay the fee and receive replacement are cumbersome, time consuming and in my case lead to severe dissatisfaction. With this experience, I'd never extend my subscription beyond the initial term. I am happy to discuss more details 1:1 with their customer support, although assumption is that I am not the first customer to have this experience.

 

[Ifti]

I always cancel my subscription renewal a month after I've been forced to purchase it!
The subscription still runs for the rest of the year as normal, but will automatically lapse after a year rather charging you again!

 

[Kofla]

Well, just out of curiosity, what's included in the subscription?

 

[Fish]

24-7 support. no questions asked returns. and a lot more.

 

[Ifti]

Extra support (although that's questionable!)
Accidental damage cover on your camera (within their T&C's though) - all units are covered via warranty for the first year.
Discount on accessories (although you can buy then cheaper on 3rd party sites anyways)
Discount on initial camera purchase, and additional cameras.
Access to cloud storage for uploading video files etc.

Personally, for me, it's not worth it. I only get it as Im forced to - in order to get the camera cheaper in the first instance. I then cancel it every time.