if I am exposing the situation it will not be for fun, just look at the camera and see that I bought protection, just look at the order and see that I asked for a lot of things and protection, if I tell you that I used it 3 times it is real, I simply say new customers don't buy it, my problem wasn't falling or me breaking it, even as I said I read the Manual and yes I cleaned the camera, on site and after vacation, so it's in great condition, the problem was really the defect in manufacture, so I'm upset, I want to know about 2 years ago, one thing that should never have happened was a factory insulation problem. Thanks