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don't buy gopro

767 Views 23 Replies 7 Participants Last post by  Hans-Joerg Mueller
gopro hero 9 with 3 uses and with a defect not covered by the warranty because 2 years and a few months have passed, with 3 uses only on vacation, without ever having fallen, with rust in places that can only be a manufacturing defect, thanks gopro , money in the trash
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#13496522Bonjour Tiago,

Je reviens vers vous concernant votre dossier
Comme informé , nous ne pourrons pas procéder au remplacement de votre caméra. Votre situation n’est pas éligible pour un remplacement. En effet, les dégâts d’eau ne sont pas pris en charge par notre garantie.
La caméra a été utilisée dans le même environnement au plusieurs fois sans aucun problème. S'il y avait eu des défauts dans le cadre ou la monture, le problème se serait produit lors des toutes premières utilisations.
Nous vous remercions de votre compréhension.
Cordialement.

Support GoProref:_00Do0HJuF._5003b1kygFP:ref
Support gopro very kind but it didn't work, thanks anyway, pity to work for gopro
gopro hero 9 with 3 uses and with a defect not covered by the warranty because 2 years and a few months have passed, with 3 uses only on vacation, without ever having fallen, with rust in places that can only be a manufacturing defect, thanks gopro , money in the trash
Support gopro very kind but it didn't work, thanks anyway, pity to work for gopro
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Bonjour Tiago,

Je reviens vers vous concernant votre dossier
Comme informé , nous ne pourrons pas procéder au remplacement de votre caméra. Votre situation n’est pas éligible pour un remplacement. En effet, les dégâts d’eau ne sont pas pris en charge par notre garantie.
La caméra a été utilisée dans le même environnement au plusieurs fois sans aucun problème. S'il y avait eu des défauts dans le cadre ou la monture, le problème se serait produit lors des toutes premières utilisations.
Nous vous remercions de votre compréhension.
Cordialement.
Support GoPro
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2 years and 5 months 600 €
so sorry professional, so why is it that a 600 € camera is like this in 3 times of use, it heats up that it almost bursts, because the guarantee has expired, sorry the wrong is me, not a company that has a big international name, it's me that I bought, I'm wrong, the warranty is over, I hope you'll have the same problem one day.
actually the warranty is 2 years and the last time I used it was almost 1 year ago, so I still had a warranty the last time, right after that it must have broken down and I didn't use it, but of course the warranty ended,.
I'm just saying the truth, anyone in my position would be super annoyed by this, it's just not normal, that you have your good one, that's good, but mine in less than 2 years has been ruined, it's ridiculous
if I am exposing the situation it will not be for fun, just look at the camera and see that I bought protection, just look at the order and see that I asked for a lot of things and protection, if I tell you that I used it 3 times it is real, I simply say new customers don't buy it, my problem wasn't falling or me breaking it, even as I said I read the Manual and yes I cleaned the camera, on site and after vacation, so it's in great condition, the problem was really the defect in manufacture, so I'm upset, I want to know about 2 years ago, one thing that should never have happened was a factory insulation problem. Thanks
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