don't buy gopro
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#13496522Bonjour Tiago,
Je reviens vers vous concernant votre dossier
Comme informé , nous ne pourrons pas procéder au remplacement de votre caméra. Votre situation n’est pas éligible pour un remplacement. En effet, les dégâts d’eau ne sont pas pris en charge par notre garantie.
La caméra a été utilisée dans le même environnement au plusieurs fois sans aucun problème. S'il y avait eu des défauts dans le cadre ou la monture, le problème se serait produit lors des toutes premières utilisations.
Nous vous remercions de votre compréhension.
Cordialement.
Support GoProref:_00Do0HJuF._5003b1kygFP:ref
Je reviens vers vous concernant votre dossier
Comme informé , nous ne pourrons pas procéder au remplacement de votre caméra. Votre situation n’est pas éligible pour un remplacement. En effet, les dégâts d’eau ne sont pas pris en charge par notre garantie.
La caméra a été utilisée dans le même environnement au plusieurs fois sans aucun problème. S'il y avait eu des défauts dans le cadre ou la monture, le problème se serait produit lors des toutes premières utilisations.
Nous vous remercions de votre compréhension.
Cordialement.
Support GoProref:_00Do0HJuF._5003b1kygFP:ref
Support gopro very kind but it didn't work, thanks anyway, pity to work for gopro
gopro hero 9 with 3 uses and with a defect not covered by the warranty because 2 years and a few months have passed, with 3 uses only on vacation, without ever having fallen, with rust in places that can only be a manufacturing defect, thanks gopro , money in the trash
Support gopro very kind but it didn't work, thanks anyway, pity to work for gopro
Bonjour Tiago,
Je reviens vers vous concernant votre dossier
Comme informé , nous ne pourrons pas procéder au remplacement de votre caméra. Votre situation n’est pas éligible pour un remplacement. En effet, les dégâts d’eau ne sont pas pris en charge par notre garantie.
La caméra a été utilisée dans le même environnement au plusieurs fois sans aucun problème. S'il y avait eu des défauts dans le cadre ou la monture, le problème se serait produit lors des toutes premières utilisations.
Nous vous remercions de votre compréhension.
Cordialement.
Support GoPro
![imagem]()
ref:_00Do0HJuF._5003b1kygFP:ref
Je reviens vers vous concernant votre dossier
Comme informé , nous ne pourrons pas procéder au remplacement de votre caméra. Votre situation n’est pas éligible pour un remplacement. En effet, les dégâts d’eau ne sont pas pris en charge par notre garantie.
La caméra a été utilisée dans le même environnement au plusieurs fois sans aucun problème. S'il y avait eu des défauts dans le cadre ou la monture, le problème se serait produit lors des toutes premières utilisations.
Nous vous remercions de votre compréhension.
Cordialement.
Support GoPro
ref:_00Do0HJuF._5003b1kygFP:ref
2 years and 5 months 600 €
I am sorry to hear about your bad experience with GoPro. Throughout the years I have purchased several GoPros, currently own three. They are still working great.
Warranty is up to 1 or two years, its not GoPros fault if you fell out of warranty. But you are claiming rust, I suggest remove the lens protector and clean, that is hte issue of not knowing, if i am wrong let us know, think taking some time to learn the camera is needed
so sorry professional, so why is it that a 600 € camera is like this in 3 times of use, it heats up that it almost bursts, because the guarantee has expired, sorry the wrong is me, not a company that has a big international name, it's me that I bought, I'm wrong, the warranty is over, I hope you'll have the same problem one day.
actually the warranty is 2 years and the last time I used it was almost 1 year ago, so I still had a warranty the last time, right after that it must have broken down and I didn't use it, but of course the warranty ended,.
we do not mind one talking their mind but we do mind using profanity on a forum for that we edited your topic.
Called subscription you did not buy in to it, I been with gopro, and know about every in and out, of the product to know what is best for me, I returned one camera 3 times within the warranty, because I paid attention to my purchase, after that I had not a single issue, and still have my Hero 7 better yet Hero 4. We wish you the best,
Called subscription you did not buy in to it, I been with gopro, and know about every in and out, of the product to know what is best for me, I returned one camera 3 times within the warranty, because I paid attention to my purchase, after that I had not a single issue, and still have my Hero 7 better yet Hero 4. We wish you the best,
I'm just saying the truth, anyone in my position would be super annoyed by this, it's just not normal, that you have your good one, that's good, but mine in less than 2 years has been ruined, it's ridiculous
To be fair, after 2 years, its all dependent on how the camera has been used - whether its been rinsed under tap water after exposure to salt water, and so on. This certainly seems like an isolated incident, definitely not widespread, so we can't really blame GoPro for this after 2 years of usage. If, for example, someone had a cracked screen after 2 years, again it comes down to how the unit was used - it doesn't automatically place GoPro at fault.
GoPro are completely within their rights to refuse to have anything to do with the camera at this point since the manufacturer warranty has lapsed, especially considering this is a usage issue rather then a GoPro camera issue. We all know GoPro support has taken a huge tumble downhill over recent years, nowhere near how accommodating they used to be, but surely you cant expect GoPro to simply replace your camera for free after 2 years?
Not sure why you feel the rust is a manufacturing defect? GoPro recommend washing under tap water after exposure to salt water etc, so if the proper guidelines were not followed then they cant be held responsible.
Finally, referring to your quote below, wishing the same issue on someone else doesn't really come across very positively with regards to your character.
GoPro are completely within their rights to refuse to have anything to do with the camera at this point since the manufacturer warranty has lapsed, especially considering this is a usage issue rather then a GoPro camera issue. We all know GoPro support has taken a huge tumble downhill over recent years, nowhere near how accommodating they used to be, but surely you cant expect GoPro to simply replace your camera for free after 2 years?
Not sure why you feel the rust is a manufacturing defect? GoPro recommend washing under tap water after exposure to salt water etc, so if the proper guidelines were not followed then they cant be held responsible.
Finally, referring to your quote below, wishing the same issue on someone else doesn't really come across very positively with regards to your character.
I hope you'll have the same problem one day.
if I am exposing the situation it will not be for fun, just look at the camera and see that I bought protection, just look at the order and see that I asked for a lot of things and protection, if I tell you that I used it 3 times it is real, I simply say new customers don't buy it, my problem wasn't falling or me breaking it, even as I said I read the Manual and yes I cleaned the camera, on site and after vacation, so it's in great condition, the problem was really the defect in manufacture, so I'm upset, I want to know about 2 years ago, one thing that should never have happened was a factory insulation problem. Thanks
You can buy it. Store away for 3 years, Open the box, and its broken, that will be GoPros Fault.if I am exposing the situation it will not be for fun, just look at the camera and see that I bought protection, just look at the order and see that I asked for a lot of things and protection, if I tell you that I used it 3 times it is real, I simply say new customers don't buy it, my problem wasn't falling or me breaking it, even as I said I read the Manual and yes I cleaned the camera, on site and after vacation, so it's in great condition, the problem was really the defect in manufacture, so I'm upset, I want to know about 2 years ago, one thing that should never have happened was a factory insulation problem. Thanks
You are entitled to your Opinion, good or bad, expose it, we love to hear. gopro Made duds till the Hero 11,
Much worse if it arrives, brand new, original packaging, but it doesn't work.You can buy it. Store away for 3 years, Open the box, and its broken, that will be GoPros Fault.
You are entitled to your Opinion, good or bad, expose it, we love to hear. gopro Made duds till the Hero 11,
That's why I like buying from Amazon, back it went full refund, no problem. Now since it is a Hero 8, it must have been around for a while, eh!?Probably a remainder sale for the dealer and a rude reminder for me . Check it twice if it's not sold by Amazon and shipped from Amazon.
Looking forward to get the replacement on Monday.
PS Why buy GoPro? Because Akaso has yet to produce an Action Cam with GPS for telemetrics.
I hear ya.Much worse if it arrives, brand new, original packaging, but it doesn't work.
That's why I like buying from Amazon, back it went full refund, no problem. Now since it is a Hero 8, it must have been around for a while, eh!?Probably a remainder sale for the dealer and a rude reminder for me . Check it twice if it's not sold by Amazon and shipped from Amazon.
Looking forward to get the replacement on Monday.
PS Why buy GoPro? Because Arkaso has yet to produce an Action Cam with GPS for telemetrics.
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