Hi. I have a Hero 9 which I ordered last year and which came with a one year GoPro subscription. This service was due to end towards the end of July this year and automatically renew on my card. I cancelled the automatic renewal a couple of weeks ago as I decided to order the new GoPro 10 package for £379.98 which states “1 year subscription included”.
I placed my order a few days ago and the new GoPro 10 arrived, but there was no mention on the one year subscription in the package deal which was advertised. I went on Live Chat today and the agent kept advising me the there is no ‘free’ subscription and that I cancelled my automatic renewal. I explained this was for the Hero 9 and that I should have a new one year subscription with the GoPro 10. She insisted the subscription is not ‘free’. Does ‘includes one year subscription’ not mean I should have this at no extra cost as I’m pretty sure I got this with the Hero 9? I kept going around in circles with the agent on Live Chat who said I should use a different email address to subscribe again but I insisted I do not want to pay when I should have this free for one year. Am I wrong here as I am very confused. If I had not signed into my existing GoPro account would I have got the GoPro subscription for no additional cost as she is trying to insist I still would have been charged?