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not importing not playing

  1. GoPro Original, Hero 2, Hero 3, 3+ & 4
    I just got a gopro hero black and a sanddisk card. Everything works fine other than I can't play footage lower than 50fps = I can't use 4k. When I plug the camera in, it imports halfway and stops then says it was imported successfully, yet there is no thumbnail on the video file. I click on it...
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