Ok here is a quick update...
Daniel @ GoPro's latest Response:
Thank you for your reply,
Just to be sure could you please go thought the firmware update once again since this last firmware version did came out to help sort some of the noise issues, in order to do so please follow the steps below:
Please follow the procedure bellow in order to update your camera manually:
1. Connect you camera to your computer with the USB cable and power it on.
2. To manually update the HERO3ís firmware youíll need to have JAVA disabled on the Browser
3. Go to [url]http://gopro.com/support/product-updates-support/[/url] and choose your camera model.
4. Youíll get a message 'install Java' on your screen, please don't do so.
5. Please click the manually update camera link on lower-right. (youíll need to click it twice to confirm). Fill in the registration fields.
6. On the next screen youíll need to type in the cameraís serial number (itís case sensitive, so make sure that you have Caps Lock ON)
7. Following will be the registration information for the WiFi connection.The Name and Password chosen must have 8 characters, only Numbers and Letters, no other type of characters.
8. Youíll then have the link the download the firmware update files, which are downloaded in a standard zipped folder.
9. After you have the zip file on your computer, place ALL files that come inside the zip onto the root of your micro-SD card.
10. Power Off the camera, and unplug it from the computer.
11. Power On the camera, the update process will begin automatically. Please do not press any buttons at this stage.
The firmware update can take between 5 to 10 minutes, and the camera may power off and back on by itself.
To confirm it was updated successfully please follow these steps:
- Power On the camera.
- Format SD Card
- Take a Single Photo
- Access the SD card with a Computer
- Under the MISC folder, there will be a version.txt file
- This file contains the firmware versions installed on the camera (both camera and wifi). Please copy the content of it onto your reply.
Also we would advise our customers to use the Fog Inserts in order to avoid some of the crackling noise,
This should get your HD HERO 3 back on track, but let us know how it goes.
On a personal note thank you for not sending my personal Work email to the Forum, not sure if you are aware GoPro does not have or maintain any public Forums.
My Further Response:
I updated the camera as soon as I got it last week so I know it has the latest Firmware.
I'm happy to do the update again but I doubt it would do anything different. I don't have my GP3 with me at the moment to send you the version info but will do this when I can.
Appreciate you looking on the thread and I know there is no "official" forum. I do believe this to be a real issue. This is just one of many forums that have similar threads, a simple Google search of "GoPro Crackling Noise" will show this. This seems to be the biggest one though.
In regards to the suggestion of using fog inserts, how would this combat the issue of the mic picking up and then amplifying the noise? I am happy to try this but I don't want to purchase something else to fix a problem that shouldn't be here in the first place.
Do you know if there is going to be any further updates to try and help this issue? I have a really cool camera here and I'm really excited to start using it properly but as it stands, I can't see it being fit for purpose.
No problem about the email address, I wouldn't want mine on a public forum. The reason I am posting on the forum is to show visibility and transparency of you guys actually trying to help the owners of GP3s with this issue.