GoPro App - GoPro Forum, Classifieds and Support
  • 1 Post By Frank2019
LinkBack Thread Tools Search this Thread
post #1 of 5 Old 10-16-2018, 02:50 PM Thread Starter
Trike Rider
Join Date: Sep 2017
Location: Rockwood, TN
Posts: 4
(Thread Starter)
GoPro App

I have a new GoPro Hero 7 White.
I have downloaded and installed the GoPro App from Google Play Store on two mobile android phones (Moto E 2nd generation with Android version 5.1 also on a Moto G 2nd generation with Android Version 5.0.2).
I have wireless 2.4 and 5ghz and Bluetooth turned on both phones. The camera displays its I.D. info and password. The GoPro app indicates it is searching for the camera but it never finds it. I have uninstalled the app and reinstalled it several times and it still does not find the camera. I have been attempting this for three days with no success.
Is there a specification or something that I need updated? I have downloaded the GoPro firmware update Version 01.21 and installed it.
B.L. is offline  
Sponsored Links
post #2 of 5 Old 10-16-2018, 05:22 PM
Super Moderator
Fish's Avatar
Join Date: Apr 2012
Location: The Apple
Posts: 8,885
On connectivity did you see gopro App and that chosen?, I factory reset the camera and retry.

a Slow site is joining and leaving lets make this a better site by staying around and participating.Vsit my
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
[B]& Youtube channel

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

helpful in ways you never know. forgive my working hands I make mistakes...
Fish is offline  
post #3 of 5 Old 10-17-2018, 08:46 AM Thread Starter
Trike Rider
Join Date: Sep 2017
Location: Rockwood, TN
Posts: 4
(Thread Starter)
It installed on my Galaxy TabS2 but that is a bit large to carry on a motorcycle.
I did the factory reset several times.
It did come up on my Moto E and said "Connecting" it showed the camera I.D. number but it never actually "worked". It simply remained on the screen that showed the I.D. and the rotating busy indicator would go for 10-15 minutes (literally!). I also got it to bring up the enter password screen twice and both times as I entered the password it would accept the password entry and then the same screen would pop back up with the blinking vertical cursor for me to enter the password again. Yes I did ensure that the password was the same as the camera indicated (it changed about 3-4 times over the course of these attempts).
JFI: my tablets Android version is 7.0 while both phones I tried are version 5. Would that make a difference?
Eventually last evening I just gave up and uninstalled the app from both phones and the tablet.
B.L. is offline  
post #4 of 5 Old 12-31-2018, 12:01 PM
Join Date: Dec 2018
Posts: 1
Angry The GoPro Hero 7 White concerns with GoPro App Compatiblity issues

My wife purchased me a GoPro Hero 7 for Christmas 18' and the camera appears to work fine. Once I tried to view the video clips on my android device using the GoPro app, it fails. The fail message in the app says I cound not view HEVC file type. I find it hard to believe that an app can not view its own files that are produced on thier device. I downloaded another app call MX player for the playstore to see if it was a phone issue, and I was able to view the footage fine.

Also, I noticed that the camera gets stuck on downloading 1 of XX when importing. The videos still makes it to my android device but however I still cant play them using the app. Although, I was able to complete a video fresh out of the box. But, after the first video clip is where I started observing issues.
X5rdman likes this.
Frank2019 is offline  
post #5 of 5 Old 12-31-2018, 01:37 PM
Contributing Member
Join Date: Dec 2013
Posts: 393
Your phone is not able to playback the highly compressed HEVC files. If you record in a lower resolution it should work. Take a look at this page, Abe does a great job explaining it.

Instagram @X5rdman
Youtube x5rdman d
X5rdman is offline  

Quick Reply

Register Now

In order to be able to post messages on the GoPro Forum, Classifieds and Support forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


User Tag List

Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Session gopro App In order to use the App you must Update the Session Fish GoPro Hero 5 Session & Hero Session 0 02-27-2016 03:25 PM
Hero 3 Black to iPhone App connection - With new 12/14/2012 F/W update & GoPro App mixedup GoPro Hero 3, 3+ & 4 17 09-25-2014 09:10 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome