Hero 4 Helicopter noise with WiFi - GoPro Forum, Classifieds and Support
 
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post #1 of 3 Old 10-08-2016, 07:24 AM Thread Starter
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Hero 4 Helicopter noise with WiFi

See my answers in red.

First of all I would like to point out that the way GoPro have handled this issue is absolutely disgusting and unprofessional. If you use the remote app to record having the WiFi switched on causes a loud and obtrusive noise similar to a helicopter to be recorded for the entire duration of the video ruining the sound. So GoPro I would like to make a few points to you on this you should bare in mind as you are not above the law certainly not in the UK where I reside. This forum is not controlled by or owned by Gopro. It is an enthusiast forum

1. The camera is designed to be used this way, it is a feature you promote telling people not to use it to record is unacceptable. When were you told this and by whom?
2. From the research I have done into this it an inherant fault as a result of the poor copper shielding in the camera. Those that have experienced "helicopter noise" have confirmed this
3. It cannot be fixed by a software update True
4. Telling people to exchange the camera will do no good as the new one will carry the exact same fault.
Not true in all cases, we have had members that persevered and succeeded
Now here's the big one
5. Here in the UK we have very strong laws to control this kind of avoiding responsibility. Do not worry about the standard warranty or anything GoPro tell you on this as here in the UK you have 7yrs to claim so long as a fault was inbuilt at the factory, yes 7 yrs not 1 or even 2 but 7 and the evidence is there to show this fact, plus the fact GoPro are aware of this but have chosen to do nothing but fob of customers is not acceptable or legal here in the UK. Perhaps you should start legal action on behalf of the greater good

I am interested to know what GoPro have to say about this as it is my intention to inform trading standards and all other relevent authorities that they are knowingly selling a defective product at the expense of the consumer, I also intend to instruct my solicitor to start legal proceedings to recover all lost cost including failed filming trips ruined by this fact. I await the response. Again, we are an enthusiast forum that is not owned by or controlled by Gopro

In short if you are new here DO NOT BUY A HERO 4 they are all defective, GoPro know this and are doing nothing, absolutely nothing about it. Making a blanket statement like this is just going to cause you embarrassment. Many of us have had excellent customer relations experiences with Gopro

Regards Gary

Lastly, before you rant make sure you know who you are ranting to. While we understand why you are ranting it doesn't help your cause to do it on this forum. We control nothing that Gopro does. I would advise you to do your homework and find the Gopro Forums on their website and try again.

Cheers,

Charlie

Last edited by Dr. Z; 10-08-2016 at 11:55 AM.
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post #2 of 3 Old 01-04-2017, 07:16 AM
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Hello,
I purchased a Hero 4 silver and have returned it twice due to the helicopter noise when using the app over WIFI and I have recently received my third HERO 4 silver. I am conducting a test tonight to see if the cam is actually faulty because after the first two returns I was beginning to get the feeling that the whole Hero 4 series is actually dodgy. I must add that my initial experience with GOPRO customer service was great although the second time I tried to return the cam for the same fault they did try at first try to steer in the direction of me having to send the cam in for repair and waiting for who knows how long to get it back which I thought was a little unfair considering this was a known issue. Regardless I persisted and told them that this would be an unacceptable outcome and they decided to ship out my third H4S.
I absolutely love this camera and have invested much money and time into it. I will review my footage tomorrow and report back with hopefully (fingers crossed) a positive result. I would be astounded to find that they could have possibly shipped me three faulty cameras in a row, I mean what are the chances of that?
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post #3 of 3 Old 01-04-2017, 08:03 AM
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Well, I had my cam set for a time lapse but it got the better of me so I walked out and captured 1 min+ footage in 1080 60 wide using the GoPro app with my Samsung galaxy s5 and am extremely pleased and relieved to report that the dreaded chopper noise is not there.
I feel a little silly for not testing this immediately both times I returned and had the cam re-shipped but I guess I just expected that the replacement should be fine right?
Anyway, I am very happy to know that it is not all cams from the H4 range that suffer from this issue and if you are experiencing this please persist and get in touch with GOPRO, their customer service I would have to rate pretty highly from my experience to be fair.
There was a lot of time spent with testing, updating, sending footage and what not which was frustrating but I guess they have to cover all their bases.
It is just a pity there seems to be no way to confirm this fault via batch or serial number as it appears to me to be a fairly wide spread issue.
Well that was my first post and I am glad to have put the issue behind me and I look forward to being able to spend some more time on this forum dealing with the "Good Stuff"!
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