Video not supported when downloading in capture? - GoPro Forum, Classifieds and Support
 
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post #1 of 7 Old 11-10-2016, 04:45 AM Thread Starter
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Video not supported when downloading in capture?

Just purchased the hero 5 black as my first GoPro, got the capture app and works good apart from when downloading video clips to it, I can download photos but video clips say "failed : video not supported" any ideas?, thanks in advance
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post #2 of 7 Old 11-10-2016, 05:10 AM
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you need to offer what you are iusing besides your goproand capture App, like your smartphone.

1. resolution It's bestto try HD1080P all smartphones support that resolutuion, anything higher becomes unsupported. for example Iphone 4S and 4K is unsupported.

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post #3 of 7 Old 11-10-2016, 12:27 PM Thread Starter
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Hi, sorry new to this I am using a iPad 3rd gen and iPhone 5s and having the issue with both :/ tried the ntsc and pal formats on all resolutions and same message appears
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post #4 of 7 Old 11-10-2016, 02:28 PM
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I've seen other people with this issue. I believe they fixed it by checking that the Camera had the most recent firmware and the Capture App was updated. You should be able to capture 1080 30P video (time lapse doesn't work as do the other formats). It isn't GoPro so much as the device. Smart phones are not a complete replacement for desktop/laptop computers. :-(
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post #5 of 7 Old 11-10-2016, 04:45 PM
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iphone 5 is not a 4K phone.

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post #6 of 7 Old 11-25-2016, 01:30 PM
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same issue here, only I have it pop up on my laptop when I try to transfer the videos.
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post #7 of 7 Old 11-25-2016, 04:08 PM
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I have iphone7 and Download don't work too
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